老外都醬說！職場英語：口袋應急版（附贈外師親錄！純正美語發音210分鐘MP3）

▍Chapter 1  求職面試 The Job Interview
Section 1 自我介紹，展示才華     Self-Introduction, Showing Your Skills
Section 2 明確自己的優勢和劣勢  Advantages and Disadvantages
Section 3 應聘這份工作的原因  Reasons for Applying for the Job
Section 4 簡述自我職業規劃  Career Planning
Section 5 對公司的瞭解  About the Company
Section 6 期望的薪資待遇  Expected Salary and Benefits
Section 7 面試結束了  After the Interview

▍Chapter 2  職場新人 The Office Newcomer
Section 1 主動結識同事  Introducing Yourself to Co-Workers
Section 2 領取辦公用品  Getting Office Supplies
Section 3 熟悉工作環境  Getting Familiar with the Work Environment
Section 4 學習公司規章制度  Learning the Company Rules and Regulations
Section 5 參加培訓  Attending Training Courses

▍Chapter 3  日常事務 Daily Affairs
Section 1 日常文件整理  Filing Documents
Section 2 收發傳真  Sending and Receiving Faxes
Section 3 複印、列印資料  Copying and Printing
Section 4 公司內部郵件往來  Communicating with Co-Workers via Email
Section 5 發函聯絡客戶  Contacting Clients Using Business Emails
Section 6 遇到了問題，尋求幫助  Asking for Help
Section 7 面對失誤，不要氣餒  Facing Mistakes

▍Chapter 4  工作進行時 Working Time
Section 1 上司分配任務  Taking on a Task
Section 2 開展工作  Getting Started
Section 3 與同事溝通交流  Communicating with Your Co-Workers
Section 4 彙報工作進度  Reporting Your Progress
Section 5 團隊協作力量大  Being a Team Player
Section 6 受到讚賞  Receiving a Compliment
Section 7 保證按時完成  Finishing on Time

▍Chapter 5  跟同事相處 Getting Along with Your
Section 1 跟同事聊聊天  Small Talk
Section 2 跟同事共進午餐  Having Lunch with Your Co-Workers
Section 3 虛心向同事學習  Learning from Your Co-Workers
Section 4 不吝惜讚美  Giving Compliments
Section 5 及時解決矛盾與衝突  Solving Contradictions and Conflicts

▍Chapter 6  辦公電話 Telephone Communications
Section 1 接聽電話，禮貌得體  Answering the Phone
Section 2 轉接電話  Transferring a Call
Section 3 可以留言  Leaving a Message
Section 4 應對電話諮詢  Responding to Enquiries
Section 5 處理客戶投訴  Responding to Customer’s Complaints
Section 6 進行電話預約  Telephone Appointments
Section 7 與客戶在電話裡溝通  Communicating with Customers over the Phone

▍Chapter 7  舉行會議 Holding a Meeting
Section 1 會議的籌備  Preparing for a Meeting
Section 2 會議開始了  Opening a Meeting
Section 3 共同討論議題  Discussing Items
Section 4 徵求別人意見  Asking for Suggestions
Section 5 表達贊同或反對  Agreeing and Disagreeing
Section 6 做好會議總結  Drawing a Conclusion

▍Chapter 8  談判高手 Becoming a Good Negotiator
Section 1 介紹自己及公司  Presenting Yourself and Your Company
Section 2 向對方介紹產品  Introducing Your Products
Section 3 討論合作的可能性  Discussing Cooperation Opportunities
Section 4 進行價格談判  Negotiating the Price
Section 5 協商合約細節  Negotiating the Contract
Section 6 協商付款方式  Negotiating Payment Terms
Section 7 作出一些讓步  Making Some Concessions
Section 8 雙方簽訂合同  Signing the Contract

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